I am marking this case for closure.įollow best practices when browsing the Internet, especially on opening links coming from untrusted sources.įirst rule of internet safety: slow down & think before you "click". but, you should run the scan with Malwarebytes for Windows anyway and the result will shed light if you need other follow up.Īlso, if your OS is Windows 10, you should be able to run a Windows Defender Offline scan. Please attach these 2 files to your next reply. Close the Notepad windows when they show on screen. The tool will produce three logfiles on your desktop: _FRST.txt_, _Addition.txt_Ĭlick OK button when it shows up. Make sure that Addition options is *checked* - the configuration should look exactly like on the screen below (do not mark additional things unless asked). The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway.Īpprove the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes.Ĭlick Yes when the* disclaimer* appears in FRST.
_Windows 8 or 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen._Ĭlick YES when prompted by Windows U A C prompt to allow it to run. Right-click on FRST icon and select Run as Administrator to start the tool, and reply YES to allow it to proceed and run. Only one of them will run on your system, that will be the right version. If you are not sure which version applies to your system download both of them and try to run them. Please wait and look toward the top or bottom of your browser for the option to Run or Save.Ĭlick Save to save the file version compatible with your system. "Download link for 64-Bit Version Windows" "Download link for 32-Bit version Windows" Please follow the steps below to run FRST.ġ: Please download FRST from the link below and save it to your desktop: It is a well-known & widely used &safe.įRST will help provide me with a list of installed programs and other information about your computer that will help me see if there are any other problems that are not being detected. I would suggest to have you run a report tool known as FRST. You also made no mention of the Version of Windows. You make no mention of just what malwares were identified by security programs. But no, the Malwarebytes for Windows has to be installed on Windows and run from there.
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